T & C 
Delivery Service
  • Delivery service is only available for any order of HK$500 or above.
  • The delivery charge is by region. Please check the latest details with our staff.
  • We will try to accommodate the requested delivery time but is not guaranteed and will be subject to the weather or traffic situations.


Payment
  • Orders of less than HK$3000 must be fully paid in advance after confirmation. A deposit of 50% of the invoice amount is required for orders of HK$3000 or above. The remaining balance must be settled at least five days before delivery. All deposits paid are non-refundable.
  • Payment can be made in cash or credit cards (Visa/Master).

Change / Cancellation of Order
  • No cancellation of order is accepted and all flowers/plants/goods sold are non-exchangeable and non-refundable.
  • A two weeks’ notice in advance is required for wedding or other floral decoration/arrangements if there is any change made to your order. An administration fee at 10% on invoice amount will be charged to customers.
  • No change will be accepted for bouquets/baskets’ orders and promotional items.

Seasonal Availability
  • All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our suppliers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality without notice.
  • As flowers are natural products, colors may vary from that shown in our website/catalogue/gallery/photo references. However, we will try our best to maintain color scheme, size and shape of the flower arrangement.
  • Products in the website/catalogue/gallery/photo references are not in scale. Please check with our staff for product dimensions.


Pricing
  • Secret Garden Florist Limited reserves the right to amend or withdraw any terms & conditions or adjust the prices of all goods we sell or terminate the offer anytime without prior notice, in case of any disputes, the decision of Secret Garden Florist Limited shall remain final.
  • Customers are recommended to check the latest selling price with our staff before sales confirmed.


Limitation of Liability
  • In any event, and notwithstanding anything contained herein, Secret Garden Florist Limited's liability in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever, and whatever the cause thereof, arising by reason of or in connection with the sales and purchase order (except in relation to death or personal injury caused to the customer by the willful act or gross negligence of Secret Garden Florist Limited or its employees while acting in the course of their employment) shall be limited to the Purchase Price.
  • The customer shall not seek from Secret Garden Florist Limited the loss of profits, contracts, revenue or business; or indirect, consequential, incidental, special, exemplary and/or punitive damages arising out of or relating to the sales and purchase order.


Copyright
  • All copy and images on this website are owned by Secret Garden Florist Limited and protected by Copyright. Unauthorized infringement of copyright may be result in legal action being taken against the offending party.